It just gets worse and worse and worse and worse: after all this jerking me around, I finally got the first quick response ever... but it says:

"Your account requires a specialist team to unlock."  

No contact info for the specialist team.  No time line.  No recourse.  This is truly one of the worst companies I've ever had to deal with.  

I was already told in the past some bullshit about transferring my ticket to some other department.  

It never ends.