Can i ask how much are we talking here? thousands?  i want to judge why it might take so long, if lots of money i cant understand time lag.  I am confident they will solve your problem btw, its just there are more people in crypto than ever before, yes its maybe not a good enough excuse.

I did not remember to copy my 2FA key when i made kraken account, opps, now worried if i redo 2FA i mess it up and get locked out like you.