How long does it typically take to get a response from coinpot?
Read this topic and you will know that "the" CoinPot support department is nonexistant. All mails to CoinPot Support are ignored.
The CoinPot admin is a thief: he
stole the 0.00157 btc that I tried to withdraw. And several other users have reported in this topic that CoinPot does not send their withdrawals.
Good luck getting access to the coins they owe you...