As far as the OP is concerned; if one cannot afford to loose $10,000 then why on earth would you let the balance get that high before trying to initiate a transfer or withdraw? Bottom line is, all of these companies (Mt Gox, BTC-e, Bitstamp, Camp BX, etc.) are exchanges, they are not banks, use them as such at your own risk. 
Exactly.
I think we need to pool some funds together and make this quote a PSA ad on this forum.
People, these are institutions that are pioneering a market that is only a few years old! There WILL be issues, LOTS of issues. NEVER let your account balances get uncomfortably high. Withdraw EVERYDAY if you must. The fees are worth the piece of mind.
Now I am not defending CBX at all. They clearly need to hire some support staff because when people are having issues with their money they panic and that is totally understandable. CBX needs to realize that. Hiring 10-20 customers service reps is not going to send them into bankruptcy and it will certainly make the customers happier. Having Keyur on here is good but they need to do more.
But again, read the words I quoted.