My problem was finally resolved.  Credit where credit is due I believe "Kraken-Septimus" resolved this along with whoever they were working with (if anyone).  It was done within a very short period of time after making contact with Karen-Septimus here.

I am still disturbed I couldn't just find out from the first contact (telephone or email) what is required and provide it up front, but still thank you very much to "Kraken-Septimus" [and their colleagues].

I'm still pissed off at the company but very appreciated of the individual employee(s) that actually fixed the problem.


Thank you.