Just tried your service for the first time. i got a voucher code from your website, but NO private key. When I enter the voucher code to redeem it, your service always generates and shows a new one and when I click on import to Electrum, the box is entirely empty and doesnt show any private key at all.

Please tell me how to gain access to my mixed coins.

EDIT: All fine, was able to recover the coins now using the voucher code. Seemed to be some temporary missing stock of "chips".