Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
I also did a deposit yesterday, which did not get credited, in fact, does not show up on the website at all.
It was a EUR SEPA Fidor-Fidor transfer, which usually does not take more than a few minutes. A well known and advertised feature, which has worked well for me in the past, also several times recently (last working one the day before yesterday): https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals .
Answers from support so far have been they can't see the deposit yet and SEPA can take up to 5 business days (well, Fidor-Fidor should be nearly instant and it was so far) and at times "deposits of this type" are delayed in the banking system.
I asked them for clarification whether "can't see" means the money has not arrived in their bank account, which they did not explicitly answer.
In the meantime I have confirmation from my bank that the transfer has been executed yesterday.
Ticket number is 677953, which has already been escalated.
I respectfully ask for the money being credited to my Kraken account shortly.
Did anyone else have Fidor-Fidor delays before? Should I be worried?
It was a EUR SEPA Fidor-Fidor transfer, which usually does not take more than a few minutes. A well known and advertised feature, which has worked well for me in the past, also several times recently (last working one the day before yesterday): https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals .
Answers from support so far have been they can't see the deposit yet and SEPA can take up to 5 business days (well, Fidor-Fidor should be nearly instant and it was so far) and at times "deposits of this type" are delayed in the banking system.
I asked them for clarification whether "can't see" means the money has not arrived in their bank account, which they did not explicitly answer.
In the meantime I have confirmation from my bank that the transfer has been executed yesterday.
Ticket number is 677953, which has already been escalated.
I respectfully ask for the money being credited to my Kraken account shortly.
Did anyone else have Fidor-Fidor delays before? Should I be worried?
hey man I use kraken for kinda 4 years, I never noticed these delays I usually receive my deposit at the same day anyway last 2 weeks something happen I will stay a bit away from deposits money thee till theyfix this.
I was waiting for 7 days to get my money, since I used to get my money at the same day.
I suggest to you use this: Please escalate your ticket using this form posted by Dargo : https://docs.google.com/forms/d/e/1FAIpQLScCdK0IeMKRdYQUrpZRte71T_ksukoCU_7nnssYWSgrpoYMkA/viewform
looks like helped me thanks and good luck
Thank you
I never had these delays before either, which is what has me worried.
Used that form for escalating before, just did again, maybe it helps.