I have used these guys 5 times in the last 6 weeks and have received good service every time. Service seems to actually be getting even faster over time, not that it was slow to begin with.
The commission is high, but the service has justified it for me, so far.
Yeah, they have excellent service, I received my coins within minutes of depositing the cash. So while I'm with you on the tremendous service part, the fees are a little too high for my liking. Next time I want to buy coins I'll probably try buying from a trusted forum member.