Yep, before you play at a casino for fun you should read pages of fine print to avoid having your winnings seized. Is anyone starting to realise that deposit bonuses are predatory at best or scams.
What's weird about this situation is instead of just notifying the user immediately that he couldn't bet that amount, they let him continue to play and withdraw then collected all sorts of KYC from him and then hit him with this. It's almost like they were digging through T&C and trying to find an excuse to deny it. Ultimately I have to ask why your software doesn't enforce this arbitrary bonus max bet limit.
It seems pretty unreasonable that people will defend casinos Terms & Conditions as if this is a totally reasonable thing to do. Maybe it's how normal online casinos operate but it's still blatantly unfair and is probably why the vast majority of people don't trust online casinos. Remind me to update all my website T&C's to add something like "If a user wins 5 times in a row they should not be cashed out" and then choose to exercise it when someone wins big. See how ridiculous that sounds?
That being said I don't have a ton of info about this particular claim but it's really questionable to direct someone to askgamblers, an affiliate website that is paid by your website to complain about an issue.
Hi
StunnaAs with most other gambling portals, we find it important to have an independent third party as the place where customers can escalate complaints that they dont feel weve resolved to their satisfaction.
While AskGamblers is a well-known affiliate in the industry, quite separate to this it has for a long time offered an independent third-party complaint service respected by players and casinos alike.
Given their reputation we are happy to use them as the first point of contact for player issues, though players are obviously well within their rights to go to our regulator if they prefer.
Cheers,
Bitcasino.io