Hi there, could you please come to our slack channel, we would like to mitigate.
I have never used Slack so far. I'll see when I have time to join your channel.
Hi Mi5h0, joining slack is quite simple.
You can also provide the order references of your friends by a private message and we will check what is the source of the problem.
Not that if they've followed a different referral link in their first visit to the website the reference that counts is the early rather then the latter.
Kind regards,
O.
https://nexchangecommunity.slack.com/