Would you be willing to disclose how much you've paid askgamblers so far? How are they an 'independent third party'. Also, you didn't answer the majority of my question, in order to avoid these steady complaints why not just enforce a software limit or make terms much more clear and practical.
Via your Terms & Conditions you guys are *potentially* in the right legally, but from an ethics/business standpoint this type of confiscation is super dishonest and unfair. If this happened to me, I would feel scammed. All your websites are engaged in this type of behavior:
https://bitcointalk.org/index.php?topic=1863248.msg18527694#msg18527694Even not *potentially*!
1) The maximum bet amount has to be stated at the place where the player makes the bet and not somewhere in the ToS section of the website.
2) Online casinos can easily implement the max bet during bonus play into the gaming software.
Failure of 1) + 2) is the fault of the casino and not the player!
Despite of this,
they have accepted his bets!
And if a casino accepted bets, they can not come later (when the player won a nice amount of course!) and complain that he has bet more than the maximum somewhere stated in the ToS of the website.
If ktetris would not have won the jackpot, the
Bitcasino scam would not have complained at all and would have gladly taken his losses.
But if bets are invalid, then this is in both directions (wins or losses), otherwise this is intentional defrauding players!