This is what I received from bitmain zendesk that is in Colorado.
Hello,
For L3+ miners our repair facility has not yet started accepting those repairs. You will have to contact BITMAIN in Hong Kong for those repairs!
Thank you
On the repair ticket I just submitted it listed California as the repair site.
Very confusing...
That's dumb... makes me want to contact them to get an estimate of when they'll start.