Ok so I just called the toll number, they told me they don't accept videos. + my screen shots of my account were in 2014 and the ones on 2015 are just logins to my account. Should I seek other lawyers in the US who accept videos? I was sure my video was enough I mean why would I take a screen shot if I have a video.

Edit
Is it a good idea to take screen shots of the video even though it was from my phone meaning it's not a screen shot from a PC or laptop?