My user name up107191978

I can not withdraw my BTC or USD from 2017/09/19

My request (338184), 339383,

and CEX said that " We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible"

Why I can't Withdraw my BTC or my USD

What happened to CEX> io