Can someone help me?  I sent coins from Coinexchange to Nova

says completed and txid is 1 - the coins are no longer in coinex and do not show up in Nova either.  Anyone know what to do?  I contacted both supports



Time   Coin   Amount   Fee   Receiving Address / txid   Status
2017-09-22 20:14:32   ETHD   xxxxxxx   0.01000000   RHeeMrcYHUDntRCT5BMKm1fxEvDkCgAmNa
1    Completed