Very Big issues with Victor and his level of support lately; 7 btc at stake. Truly unfortunate that he is ignoring emails, will have to share the bad story here.
From this post, I didn't understand what is exactly your issue. Please post more details about your issues.
What I know about Victor is that he will not be online most of the times but once he comes online he will reply and that is not good for gamblers who are facing issues. He should engage some support team members to answer gamblers quickly.