As the first mention already said, they only reply to every 3rd email. Give us the info so we can buy new controllers, even though the rig is still under warranty. Just reply in a very timely manner, like the rest of the world that knows what customer service is. Miners make the most money when you first buy them, so not letting us fix our own rigs, is seriously costly. Even when we are happy to pay, even thought he rig is under warranty, still no reply.
I get it, but this seems to be a common thread with mining companies. Even Ant is getting more grumbling these days, if they would just release schematics and some notes it would go a long way towards people being able to service the miners. But they don't, which is weird.
I don't own any inno stuff, are the controllers proprietary?