Since this morning I'm no longer able to login to my mtgox.com account. Someone changed my password and reset my e-mail address. I've got quite a lot of bitcoins and money in that account and I'm trying to save as much as I can.

I filled a ticket with the Mt.Gox support desk, but they put my ticket on 'solved' saying that "an other trade is still in progress" is a known issue that they are working on it. Every other ticket I opened got put on 'solved' by some bot.

I don't know what to do next. How do I get these guys to listen? Every 24 hours an other 1000 dollars will be gone (if there are any resources left at all) and they simply ignore me.

What do I do?