WOW! They just appointed agent for an answer.
https://gyazo.com/a9e24f20d454aab950a311241f8ba0df

But still no answer. Since may 2017. They changed the status of the ticket on "Awaiting your Reply".
https://gyazo.com/a4637f31845a381a0c5b6d4e794e7a49

What is going on there in a polo office?