Regarding questions brought up by the community, we offer the following responses:

• We are not an open-source project and do not provide transparency in areas we deem to be a security risk.
• Regarding hand histories, in the future players will be able to request them. Currently we cannot support it. Today it takes too much developer time to satisfy individual requests. In the future we will build a system to satisfy requests quickly. Our client has the option to save all hands locally to your machine. We understand this does not satisfy past requests.
• Several players with particular hardware and operating system combinations have significantly more connection issues than the rest of the player base. We have asked these players to either not play, or "play at their own risk," until we have released our new client software. This does not affect the entire player base.
• The developer resources of SwC Poker are focused on building our new client software & improving our platform. Our new client software will eliminate pain points and provide a solid platform to develop new features. We recognize that SwC Poker has areas that must be improved if we are to compete in the marketplace.
• SwC Poker takes an attitude similar to Satoshi when he built Bitcoin. We will write software ourselves so we don't need to trust outside sources. This makes for a long development process and (currently) the inability to satisfy all requests.