Just want to share with you guys a terrible experience of a friend of mine who also use Coins.ph. He has an available balance 500,000 pesos in his PhP wallet. My friend received an email from Coins.ph stating that they cannot continue to support him on their platform. Coins.ph did not elaborate the exact reason. My friend now wants to cashout all his money but Coins.ph wants a notarized request for account termination and withdrawal of funds plus valid ids. So if you guys plan to keep you money Coins.ph, think about it, as this may happen to you. I have a screen shot of the email that Coins.ph sent to my friend and I asked his permission to post his negative experience with this company.
Hello,
This is Pem from Coins.ph
Very sorry to hear of your friend's experience in our platform. I have personally escalated this to our team.
Typically we disable online cash-outs for accounts when we suspect that the account was involved in fraud, or other activity that violates our terms of service (gambling, illegal investment scheme, etc). Another common reason is if we are concerned an account is subject to unauthorized access.
Here is our user agreement:
https://coins.ph/user-agreementAs mentioned, your friend can still cash-out the funds by submitting a written request. The reason for this is that we need to document that they requested for the funds to be taken out of the account, and ensure we are sending the funds to the rightful owner.
Your friend can contact me via our support email (
help@coins.ph), and I can review to understand exactly what happened and help.