Sorry about all of the issues everyone has been experiencing on SD - There are some recent updates being made to the site which has most likely caused them. Please be sure you send a message to
support@safedice.com (new support email). The old email will no longer be used (
safedice@protonmail.com). You should get a reply with a resolution shortly after sending a support email.
It has been five days with no reply (email sent to the new address). Only tiny BTC amounts can be withdrawn (hot wallet has been emptied). Many people are even waiting for their deposit to show up while they are confirmed on the blockchain. Come on guys, I love this site but you really need to improve customer care and basic helpdesk.
Safedice has been inactive here on BTT for almost a week now.
Hi karartma1 I'm currently responding to email but some of them were due to error that has been solved (like global downtime for few hours). I'll eventually come across your message but please re-send your email with your BCT username so I'm certain its you.
I'm sorry to make you worry, our hot wallet is still accepting most withdrawal (up to ~ 3 btc). I have refilled them just in case, and I'll help directly for even larger withdrawal.