Looks like that everyone right now is having problems with liqui. I have no idea why the hell they are listing new coins every single week but not resolving past support tickets - people are saying that there has been no support since the end of August.
Been over 10 days now and several tickets sent, no reply. I am currently looking into legal avenues
It's definitely Liqui's fault, and if you have the means to launch legal action then by all means go for it. Idon't think that they are going to start answering tickets any time soon.