got refund 3days ago. thank god
How do you get a refund?
You send them a polite email.
"Dear BFL team,
Unfortunately, with the Bitcoin market going crazy concerning regulations and crackdowns on exchanges, I feel uneasy with my investment. In the light of circumstances I would like to request a refund of my order number XYZ1111.
For your future business, I wish you all the best and success. If there are any necessary steps for you for my refund, please let me know so I can accomodate the transfer.
Best regards,
the customer."
Some will say this is unbelievably polite. I say you want money back from them, so dont be an asshole.
Perfectly executed as well. Those who are offensive in their messages will put the reader in a defensive state. This causes them to have much less of a chance to work with you. I know how a lot of people here feel, but rudeness decreases your chances of success.