I used it because it was one of the few places you can purchase/sell recently released ICO coins. Support team used to be around if you look at past posts on reddit and these forums and they were actually praised for their fast response.

Now they went completely missing so I guess it was all an act to build rapport and look legit until its time to make their exit plan.

I'll look into filing a complaint with the police in Ukraine or their local government. It's been 9 days with no response and hasn't addressed anything on their Twitter.