Whats interesting is you say the AUC has a green light. This green light denotes connectivity yet when you look at your status page, the AUC itself isnt even registering.
Before you mess with the miner, try to get the AUC dongle read by the controller. Thats the first step before even messing with the Avalon unit itself.
Thanks. So if the dongle is connected but no miners are plugged in, I should expect to see the ASC* device listed under Avalon Devices. This helps me narrow down where the failure is. Will try a third USB cable and a third AUC3 dongle and report back.
Here are some pictures a friend took of the miner in question while hooked up:
https://imgur.com/a/d5SXz