BE VERY CAREFUL FOR KRAKEN USERS.
there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
A request for certain information has been requested from you multiple times.
Please provide this information in order to confirm your identity. If we cannot confirm your identity, we cannot confirm you are the original account owner and thus would not be able to provide you with a solution.
This issue will remain until we can confirm you are who you say you are. Please provide the information that has been requested of you.
I was going to withdraw USD but is in pending state for a few days, and then I cancelled it but I have not get my refunds in my account. I escalate my ticket everyday, no progress even no explain at all, and I don't think the cancellation should take so much time. Let's keep on pushing them.
I am passing this onto the appropriate team. Thanks for bringing this to our attention.