Hi all,

After superficially exploring (read-only) crypto in recent months UTRUST seems to finally be a product with tangible real-world value to it. With my interest at peak I spent time reading parts of the whitepaper and it raises questions. For starters:

If both parties do not come to terms in 7 days, the buyer has the option to escalate the claim to a mediator. In this instance, a UTRUST operator joins the chat resolution and serve as mediator and arbitrator with final say on the dispute outcome. Proceeding with an escalation will incur a fee of 2% over the amount in hold if a buyer refund is issued by the UTRUST mediator.

What I understand is that the buyer is penalized even if innocent. Is it my level of English or intelligence?