I sent one ticket and one email.
After 2-3 days I received the answer about restoring the service "next week".
Now:
- contract ended ------------> and you don't provide to renew it before the ending?
- first answer 3 weeks ago "service will be restored TOMORROW" ----------------> second and third answer after one week: "Next week"
- they launched an ICO------------------------> who will invest in such cypto and with this Company? I mean: Skype support is terrible, tickets are answered after 2-3 days but answers Always are little "smoked"
- they only announced the end of contract in their webpage. Don't they think was better to sent an email on time?
- this Company is registered in UK but they are: russian/chinese/vietnamese... what else?
- CEO changed recently?

Anyway  when I jonied them I received on time the card, I activate it, I funded it. I had a problem because they received Bitcoin after 3-4 weeks (due prob with blockchain) and in 3 days they restored all! Very good.
Funding the card was immediate.
The card worked right.

Pity such situation because the first experience was good!

p.s.: I checked others offering cards but I have seen some "companies" that I absolutely cannot trust!
It seems that all these cards services using thirdy part issuers are not trustable.
I hope the future will be better.