If understood correctly the whitepaper explains that in such dispute buyer is going to carry the weight by paying 2% mediation cost to UTRUST. Now imagine a large amount of value involved.. Not a pretty perspective to say the least.
I asked UTRUST what a strange policy they plan on using here but have not received an answer. Also nobody but one responded to my earlier post about it. Did anyone really take it in and have an opinion? Not a biggie to you?

And as their mediator is probably a real person it will be interesting to know what guidelines they follow and over time the reputation of dispute outcomes. Things like human error, benefit of doubt and partiality come to mind. I'm just curious how UTRUST is going to effectively protect buyers and not make money quite literally off their backs. Honestly, I wonder if Paypal had this exact policy implemented where a buyer pays mediation fee, would they be a great deal less popular.

Penny for your thoughts..