The FAQ does not answer the points the article is critizing.
Anyway, the article addresses the bad website. The article is right on this. The website could be improved. But, there are some ICOs which does not offer a good website either. In addition, Reggie gives a lot of information on the progress on YouTube which is very good.
The only thing which puzzles me: Is the team really so small?
Whatever you do in your life there will always be adversaries, haters and critics. Reggie is doing a great job with his live youtube Q&A videos. but i also think he should do a bit more to improve company's overall image, having a professional-looking website
is a must, as i understand they ARE hiring some more staff too.
Sometimes a thousand times repeated lie (about Veritaseum being a scam) can become someone's truth eventualy.