I think some people here are pathetic to think about sueing the red pulse team.
It was a very good ICO with some hiccups but that's absolutely normal. It's the first NEO ICO and it went very smooth.
I also sent 27 neo before the timer ended and didn't get any red pulse tokens. so I sent again 27 after the timer ended and received them instantly. Normal thinking is that they will refund the ones sent too early.
and since then I received like 5 emails in a very professional manner that everything will be refunded step by step. even the gas lol.