Hello! A month ago, I paid 15 dollars to get a TenX card, but it has not come until now. It turns out that you recently expelled Russia from the list of countries where you can use this card. But the $ 15 money was not returned to my account

It's been 32 hours already, but there is no answer from support. Is this really a serious company - tenX? Why should I run for my money, not the other way around?
My request on support 6690, 6691, 6814.