I ordered an Antminer L3+ (Sep 21-30 batch) way back in July, as the end of September drew to a close , I started checking my Sales order Status on my Bitmain account, the order Showed to be Paid, Unshipped and valid, September was over, still no change in the order status, then came the dawn of October and the Golden Week in China, 7 days off , Bitmain shut shop til the 8th of october, from the 9th, they re-opened and I started to drop them a few tickets regarding the Delay in shipment of said miner, On the 11th of October, i received a reply to my ticket from Bella of the Zendesk as follows


Request #190556
India shipping issue Product Not Shipped

   
Frostmourne911 Today at 09:53
Hi, I ordered an antminer L3+ of the September 21-30 batch on 2017-07-14 ,Order ID：0012017071400912, the product has not been shipped yet, I would greatly appreciate it if you could ship it as soon as possible, or let me know when you intend to ship it, would help me a lot.
Thank you


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Frostmourne911 Today at 10:05
Please send my miner soon, everyday delayed is money lost

   
Bella Today at 12:13
Requests #188233, #189373 were closed and merged into this request.

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Bella Today at 12:13
Dear Frostmourne911,

Thank you for choosing Bitmain.

We have heard several reports that the Indian customs' authority is not clearing shipments of imported cryptocurrency mining equipment, such as Antminers. This stance of the customs' officials is related to the uncertain regulations about Bitcoin in India.

If your shipment is not cleared by Indian customs' authority, the shipment will either be disposed by customs' authority or returned to us.

To protect our customers in India from this uncertainty, we offer you refund

Refund full order amount before shipping
If you want to refund, please submit a support ticket on the website below with the title "Refund request for unshipped India order" from the registered account which the order was made .
https://bitmainhelp.zendesk.com/hc/en-us/requests/new
The refund process will last 1-2 months to complete. We appreciate your patience.



Best regards,
Bella
Bitmain

Always order products directly from our website: www.bitmain.com
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