Bitstarz.com refuses to pay me my winnings of 4.4 btc stating that any winnings from the loyalty bonus that is given out every Friday is capped at 25 mBTC since it is not tied directly to a deposit, even though the loyalty bonus is based on the amount deposited throughout the week or from the previous cashout. They basically stole my 4.4 btc and replaced it with 0.3 btc stating that it was 10x more than the maximum withdrawal amount that is associated with "free" bonuses because I was a "loyal" player and that if I was unsatisfied with this result then I have the option to opt out of the bonuses and play with my own money.
In previous posts here Bitstarz.com tries to claim that the loyalty bonus is there so that players have another chance to win back their money, however, when it actually happens they pull some crap like this and refuse to pay. So as a warning, stay away from Bitstarz.com...the place may look nice but it is a total scam and they will try to find any reason to refuse payment if you win.
Well, if it's in their ToS, it's hardly a scam.
It should be automatic though, you shouldn't be able to play up to 4
BTC and lose your balance when you can't withdraw more than 0.3
BTCYes its true. If they have it written in their ToS then it shouldn't be considered a scam however it needs to be within reason.
This is no different then all those other casinos who put withdraws on hold unless you send over your driver license, passport, proof of residency to claim your winnings.
They all put that clause in their ToS and they can enforce it however it doesn't mean its right, especially since this is crypto and privacy is very important.
I feel bad for the OP, and really wish he searched the thread before dealing with that site.