Hi , i have problem with IP address, i change my router and now mi IP addres is not the same so i cant log in to my wex account  . I conntact support  4 times  they answer me alweys with this "
Hello!
For solve this problem need pass verification, but due to technical reasons users blocked because of white IP or 2FA problems can pass verification only after techsupport's notification in the ticked about their issue. Users blocked by other reasons can have access to their account.
Best Regards,
WEX Support"

But i dont understund how to conntact and notifi  teachsupport? Anyone can explane me how to do this?

I go on to www.wex.nz - Support - and than i click on account unblocking , i fill subject,mesaage , email adresss, select type: remove IP from the  white list  ....what i doing wrong? They dont answer me.

 Sorry for bad English , anyone can help me?