The team at Alttradex, who are all seasoned cryptocurrency traders, have felt the pain of dealing with the non-existent customer support which seems to be a reoccurring feature in the crypto exchanges available today.
bye bye polo :p
Polo have been falling alredy for some time now. Bittrex is now Top Exchange.
I have been trying to resolve a ticket of a missing deposit in my account for 3 days on Bittrex , and so far I can tell that their customer service SUCKS!!!!!
The only response I got so far was bot response, nothing else
That is bad! And Bittrex is definitely not the worst culprit out there.
These exchanges have seen huge revenues over the last 6-9 months so there is no excuse for them not having a proper support structure by now.
Alttradex will have a proper support structure from launch, as this is something that over the years has seriously annoyed us as traders on these platforms. Providing a proper service is like marketing gold as users will recommend their favourite platform to their friends and extended network.