Hi there,

I think a casino should admit when they make mistakes, and stand their ground and argue their case when they believe they're right.

In this case, I actually believe that the money was wrongfully taken from you, and it was a mistake from our side. We all mess up sometimes,
and even though you might not play at BitStarz again, we totally respect if that's your decision.

Before you leave the casino however, we're gonna pay you out in full.

Regards,

Olle, BitStarz