Kraken definitely needs to improve their support.
Hi CostalRibeiro. Please let us know if there is something specific we can help you with. If it's not something you would like to discuss here please
open a new ticket.
Hi, Dargo, there is a problem with funding on Kraken.com? I did two deposits on USD in the past, but this time apparently I can't.
I go to Funding, Deposit, USD I can set the amount I want, but this time it does't show the information that usually shows below the amount, so when I press CONFIRM DEPOSIT, a message pops telling me there is not enough information for the deposit. I must add again my account?
Thanks in advance for your soon response.
David
Hi david2051. If you haven't already, I'd suggest that you escalate your ticket using:
https://goo.gl/forms/2VolutBY6HBGJRRA3. Thanks.
... Yes, there are many complaints here and we listen to all of them and are working to improve things. Keep in mind, though, that clients generally only come here to report the bad experiences and not the good ones and the majority of our clients do not have these issues.
A few weeks ago I asked in this thread about the possibility of adding a USDT/EUR trading pair
(as of now Kraken only offers USDT/USD). Have you thought about adding a USDT/EUR trading pair?
I´m sure people would trade it and it shouldn´t be too much work for your developers as you have
already integrated Tether anyway.
Thank you for considering this feature request!
Hi Samarkand. Thanks for the suggestions! We're always open to new ideas. I have passed on your suggestion and we'll make a public announcement if there are any further developments with this or any other currency pairs.