Unpleasant situation !?

09/16/2017 mys are sold in an unknown manner GHS/MHS, but I did not find any money for sale in my purse, even in the history of withdrawals.
Having scooped up in the history of buying / selling, I discovered that all the money was spilled hundreds of times on the market BTC/BCC. The time of purchase and sale from a few seconds to a minute, It looks like a bot or a program crash, this is not known to me.
After all these manipulations and the result are 0 GHS/MHS, wallet with a minimum amount of which is not enough to bid. The withdrawal of funds from history, I also did not withdraw funds.

To post a few weeks / days of the top of the hashnest that they are hacked and asking to change the password ... . I changed my password and connect all the protection, including SMS and Google Auth. Password is a complex set of letters, numbers, and characters. login password and bidding are different.

I want to add that during hacking no messages were sent to either email or SMS. I am referring to letters that may come in the event of an IP change, or to enter the wrong password. If I did not go to the site, I would not even know about the situation.

Support > Tickets does not work, It is impossible to create a new message. From the main page Bitmain I went to link "Support Center" and left my message there. Unfortunately, I did not receive an answer, it was already 9 days.

I have a few earnings for Bitmain / hashnest!

- Why so long I do not get the answer?
- Why did not I be told on email that I was hacked or trying to enter unknowns?
- Why did not the security of SMS work?
- Why did not the security of Google Auth work?
- Why did not security work when the account came from different IP at intervals of several seconds / minutes?
- Your server believes that I can travel around the globe in shielded seconds?
- How will you solve this situation?

There are many questions and comments, but it's hard to write me in English, and I apologize to readers for my mistakes in words, I do not know the language well