Post
Topic
Board Wallet software
Jaxx Wallet deleted a pub/priv key after I sent, and I am unable to recover it.
by
jaxxproblems
on 12/10/2017, 18:43:08 UTC
I have been using Jaxx wallet for sometime, and this is the first time I have seen this.

Today, I was sending coin to my wallet, and copy pasted, and double checked, like always, to make sure it was correct.  IT was.

The send occurred:  https://blockchain.info/address/16hCwR1EAbJhPVgzRZh2hhieB73CXi69WF

It NEVER appeared in my Jazz wallet.  My Jaxx wallet balance stayed the same. 

I went in to refreshed the balance, nothing.  Jaxx sometimes has issues syncing balances..... the fix was to refresh the cache in Jaxx.  I did that, no sign of my transaction still.

I then went into the priv keys, and see all of my addresses I have used, except for that one.  That address is not showing, so I can not even get the priv key now to restore it anywhere else. 

Jaxx has not replied to me at all.....any ideas? 

I imported my seed to electrum, and it is not showing that transaction either.....it is like jaxx just made a randm receive address, then deleted it totally from my wallet.  No idea how this could even happen.