Hi there,
I think a casino should admit when they make mistakes, and stand their ground and argue their case when they believe they're right.
In this case, I actually believe that the money was wrongfully taken from you, and it was a mistake from our side. We all mess up sometimes,
and even though you might not play at BitStarz again, we totally respect if that's your decision.
Before you leave the casino however, we're gonna pay you out in full.
Regards,
Olle, BitStarz
Just saw this one and made me smile. It's quite a rare sight to see casinos admitting that they are wrong in what they've done. I saw so many casinos who wrongfully took money from their customers and still stick to their facade that they are always right and didn't screw anybody. People will appreciate that you admitted it and that you are paying him before he leaves your website. Hopefully, this won't happen again.