scam don't play it. they won't let you withdraw and give you some bogus reason saying there is unconfirmed deposit although I had 12 confirmations.
BS 0/10 SCAM
You could have waited atleast 12 hours after sending us an email about this. You had and still have an unconfirmed deposit with a very low fee (
https://www.blocktrail.com/BTC/tx/47140f537b0d0763cea10c24a928b7bc5faa5e2f432667ebb03a9db4c0b924cc) which is why you have been unable to withdraw. I have removed that check though so you should be able to withdraw even if there is an unconfirmed deposit now.
Sorry for the inconvenience caused.