You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.