Bitfloor needs to have its ass sued off. In addition to supposedly having the money now but "working on a way to return it" for weeks, they are refusing to convert to BTC even if the customer deposited via BTC.
Why would you convert to BTC if you deposited in BTC?
Besides that how would he convert the money to BTC if the exchange is closed so there are no matching orders? Surely you'r not suggesting he send all the FIAT to MtGOX with Dwolla and buy BTC? :-)