Post
Topic
Board Exchanges
Bittrex - Disabled Account for no reason - They have my money/coins
by
Zyekad
on 14/10/2017, 17:21:31 UTC
First off if I posted this in the wrong second I would ask that a mod please moves it to the correct place.

I have been trading on Bittrex for just under a year and am even Enhanced Verification enabled (they have my passport, drivers license, selfie, etc).  All of a sudden a few days ago I get the message when I log in that my account has been disabled with the following text:

Possible reasons your account may be disabled:

You requested that your account get disabled
You attempted to verify your account with an identification document that has already been used
We suspected your account was hacked and disabled it for you
Your account was involved in irregular trading activity
You violated the Bittrex terms of service

I have done none of these things and in looking at the IP login history there is nothing to make it look like it was hacked or accessed from any computer other than mine.  I have never done anything "odd" or "irregular" in my trading, and I haven't violated their terms of service.

Has anyone had an experience with this?  I have contacted support for days and no replies.  I can't enable my account myself and the only link Bittrex provides is to contact support.  Does anyone have an idea of how I can get my account enabled again?  With all the current prices changing so rapidly it can be very expensive when they seemingly have no customer support to even help in this situation and days have passed with no reply from them.