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******NOTE******

We have had 2 customers in the last 2 days have issues with Paypal. I have called Paypal directly and they have informed me that they can see the attempted payments (proves Bitaxe.ca is passing the meta data on properly). They have said in both instances that it was DECLINED BY PAYPAL due to an issue with the CUSTOMER'S account. The said that it was PAYPAL that declined it and not the Credit Card being declined.

I have verified that the Paypal API is doing what it is supposed to, so it is not something BitAxe can fix. Its an issue with the individuals accounts that only PAYPAL can fix. (Paypal has verified this)

IF YOU HAVE ISSUES WITH PAYPAL PAYMENTS PLEASE CONTACT PAYPAL DIRECTLY THOUGH THE FOLLOWING LINK TO FIX THE PROBLEM:

https://www.paypal.com/ca/cgi-bin/helpscr?cmd=_help&t=escalateTab

On a positive note the other BitPay / Paypal / Credit Card payments have gone through perfectly.

Regards,
The Team@BitAxe.ca


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