I made a small token purchase on the 9th of October to see if I received any confirmation email or tokens before I committed to a larger purchase and I have yet to receive anything. It's been a week now and the web site says that I should receive confirmation within 12 hours. The currency that I sent has not been returned to my account so when will I receive confirmation?

I did not pay through shapeshift, I paid with ETH using the basic payment system that the site provided. I used a valid email and, I received no confirmation, the ETH I paid has not been returned to my account.