Re: [ANN] KRAKEN.COM - Trading Engine Extremely SLOW when markets are moving !
Hey guys, so its not only me who cannot trade normal anymore? Have to put my order at least for 5-6 times in will it go trough...
something with there api??
800: No response from API
What it means: Were failing to get a response from the exchanges API. This usually gets resolved with time.
What you can do: Wait and try again.
820: Internal error
What it means: Our service failed for an unpredictable reason, for example the response from the exchanges API was garbled.
What you can do: Wait and try again. If it happens repeatedly, please contact support.
something with there api??
800: No response from API
What it means: Were failing to get a response from the exchanges API. This usually gets resolved with time.
What you can do: Wait and try again.
820: Internal error
What it means: Our service failed for an unpredictable reason, for example the response from the exchanges API was garbled.
What you can do: Wait and try again. If it happens repeatedly, please contact support.
@DARGO
Are you aware of IF there is anything the Kraken devs are currently working on to reduce the many problems (lagging) with their trading engine when it's under load
As we all know, creating new orders or even closing positions at kraken.com most of the time does not work when markets start moving.
Dargo, this is a serious issue and costs us money - and here it stops being acceptable. Many long standing btctalk+kraken members are living with these problems.
It's being talked about not positively in chats between reputable traders on the net and in real life meetups.
Kraken is already loosing it's once excellent credibility. We can only hope Kraken takes the right measures to provide fast working solutions.
Otherwise - there is going to be no light at the end of the tunnel, but a train !
Things which need urgent fixing by Kraken.com :
1 Invest in an excellent and experienced team of coders who know what they are doing, to urgently optimize Kraken's trading engine - it lacks basic functionality and gets completely overwhelmed (lagging) once traffic rises
2 Invest in Development and enforcement of a professional Customer support strategy
3 Employ more professional support staff and train them on Kraken-typical critical issues
4 Drastically lower the time to respond to client's support tickets of your customers. (No canned responses.)
Kraken is earning heavily on trading fees and accumulating profits. Time to do the necessary ! Patience has an end.
A once happy Kraken Client
(Please, forward to Jesse Powell and Kraken Management Team. Thanks)
Are you aware of IF there is anything the Kraken devs are currently working on to reduce the many problems (lagging) with their trading engine when it's under load
As we all know, creating new orders or even closing positions at kraken.com most of the time does not work when markets start moving.
Dargo, this is a serious issue and costs us money - and here it stops being acceptable. Many long standing btctalk+kraken members are living with these problems.
It's being talked about not positively in chats between reputable traders on the net and in real life meetups.
Kraken is already loosing it's once excellent credibility. We can only hope Kraken takes the right measures to provide fast working solutions.
Otherwise - there is going to be no light at the end of the tunnel, but a train !
Things which need urgent fixing by Kraken.com :
1 Invest in an excellent and experienced team of coders who know what they are doing, to urgently optimize Kraken's trading engine - it lacks basic functionality and gets completely overwhelmed (lagging) once traffic rises
2 Invest in Development and enforcement of a professional Customer support strategy
3 Employ more professional support staff and train them on Kraken-typical critical issues
4 Drastically lower the time to respond to client's support tickets of your customers. (No canned responses.)
Kraken is earning heavily on trading fees and accumulating profits. Time to do the necessary ! Patience has an end.
A once happy Kraken Client
(Please, forward to Jesse Powell and Kraken Management Team. Thanks)