You're not right. We give Pre-ICO 1.0 bonus regardless their participation in Pre-ICO 2.0.
Why not give
official statement? Like first time.
The smart-contract of Pre-ICO 1.0 does not provide a possibility to refund investors in it when a softcap of ICO wasn't reached.
Why you can't do it manually for those who want out. Because of your fault, not ours.